Your use of and purchase of goods from this website is governed by these Terms & Conditions. We recommend that you print a copy of these Terms & Conditions when you make a purchase for your future reference.
If any part of these Terms & Conditions is held to be a violation of any applicable law, statute or regulation, it shall be deemed to be deleted from our contract and shall be of no force and effect and the contract shall remain in full force and effect as if that part had not originally been contained in the Contract.
Price and Payment
The Price payable by you is that as advertised on the website and confirmed by us. The payment shall be made via PAYPAL by Visa, Mastercard, Visa Delta and Maestro cards or direct by either BACS or cheque. Despite an order and the payment being made by you, all contracts of sales are completed when we issue our acceptance of your order. We reserve our right to refuse an order for reasons including but not limited to unavailability, wrong price being advertised or incorrect pricing information from our supplier.
Payment will be taken at the point of sale.
All prices do not include VAT. VAT will be charged at the UK rate when checking out.
Consumer's Right of Cancellation
As a consumer, you have a statutory right to cancel the contract at any time until seven working days after the day following delivery. You must however understand that this statutory right of cancellation does not apply to orders which are built to order or built to your specific requirements.
This right is also subject to our following Return Procedure:
The product must be in new, unused and resalable condition.
You must inform us of the cancellation within the relevant time scale by emailing us at firstname.lastname@example.org we shall then inform you of a return reference number and the location to where the goods should be returned.
It is your responsibility to return the cancelled order with its original packing to the location as directed by us. Should this not be convenient for you, you may request us to collect the goods and we are entitled to charge for the collection service.
We shall make a refund for any goods returned under this term within a reasonable time, using the same method of payment as your purchase with a deduction of a re-stocking charge of 20% and a collection charge, if any.
Other cancellations outside the above statutory right of cancellation are subject to (1) the above Return Procedure, (2) our acceptance. Please note that we do not normally accept cancellation of built to order products. Your statutory rights as a consumer shall not be affected by this Term. [For an example, if an item is proven to be faulty and you have informed us within a reasonable time, we shall accept your return and shall not charge you for collection.]
Completion & Delivery
We will make every effort to deliver orders within the delivery option requested when you place your order. However, time for delivery is always given in good faith as an indication and we shall not be liable for any consequential and indirect losses, expenses or damages in whatever manner caused by late or non-delivery of goods. For heavier items which require more than one person to carry and any lifting equipment necessary will be your responsibility to arrange and at no cost to us.We are only obliged to offload the goods onto a hard ground reasonably close to the delivery address and you shall be responsible for the distribution of the goods delivered. You shall have no right to refuse a delivery and shall arrange for a member of your household who is over 18 years old to sign for delivery. In the event that you suspect that the goods are lost or damaged in transit, please contact us immediately. Upon delivery, all risks of the goods shall pass to you so it is your responsibility to keep the goods safe and undamaged and to possess appropriate insurance to cover them.
As built to order products are not cancellable, you must make sure that the information provided by you and any information provided by us (e.g. specifications and items in our quotation) are correct and suitable for your use before you place an order with us.
You must also inspect the goods as soon as practicable upon delivery. In the event of damage, faulty goods or short supply, you shall notify us in writing as soon as possible and in all cases within seven days from the date of delivery of any alleged damage, fault or shortage. If you do not comply with this provision, you shall be deemed to have accepted the goods. We shall be afforded an opportunity to inspect and make good the supply. Should the alleged problem be proven, our liability shall be limited to making good the fault, replacing the goods or refunding the price at our absolute discretion. We shall be under no liability whatever to you for any consequential or indirect loss and/or expense (including loss of profit and extra labour costs) suffered by you arising out of the proven problem.
Nothing in this Term shall restrict or exclude any liability for death or personal injury caused by our negligence or affect your statutory rights dealing as a consumer.
Quality and Care
You must always read the manuals and safety instructions either printed on the package or provided with the goods before you or your contractor carry out any installation or use the goods supplied. Many of our products require connection to utility services like water or electricity. If you are unsure about installing any products, please seek professional advice. Neither this warranty nor any implied warranty apply to damage, failure or harm caused by any modifications or alterations carried out by any unautherised person.
We shall not be liable to you for any loss or damage to you as a direct or indirect result of any of our duties and/or obligations being prevented, hindered, delayed or rendered uneconomical by acts of God, war, riot, strike, lock-out, industrial action, accident, breakdown of plant or machinery, hire of plant or machinery, fire, flood, drought, storm, difficulty or increased expense in obtaining materials, or other reasons beyond our reasonable control.
The contract between us shall in all respects be governed by and construed and interpreted in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
Our products are guaranteed for one year from supply date against manufacturing and material defects and will be covered by the manufacturers warranty.